FAQ

Everything You Need to Know

HOW MUCH SEA MOSS SHOULD I CONSUME DAILY?

As a dietary supplement, we suggest mixing 2 tablespoons with at least 12 ounces of liquid, for ideal taste and benefits.

WHAT IS YOUR RETURN POLICY?

If you have any issues with your order, please contact our Customer Care team by emailing support@oceandwellings.com within 7 days of receiving your order.  Please note that due to the consumable nature of our products, we do not accept returns. 
We are happy to resolve any issues and provide a replacement or refund for any damaged or lost item.  In these cases, please email a picture of the damaged item or order number for tracking verification.  Upon receipt, refunds will be processed the same day and replacement orders will be sent within 1-3 business days of receipt.

WHAT IS YOUR SHIPPING POLICY?

Orders are shipped within 1-3 business days.  Transit time for Standard/Ground shipping is typically 2-5 business days.  Next Day and 2nd Day shipping options are also available for faster delivery.

CAN YOU DESCRIBE THE TASTE OF SEA MOSS GEL?

Pure sea moss gel (with no infusion) has more of an ocean-like “essence” than a taste. Imagine standing on a beach and taking in the ocean air, or if a cucumber came from the sea. But is hardly noticeable in smoothies or flavored beverages.

DOES SEA MOSS GEL NEED TO BE REFRIGERATED?

Yes.  When your gel arrives, it may have become warm during the shipping process.  Please don't worry!  Sea moss is essentially gelatinous rock and does not age like normal food products.  For best results and optimal consistency, refrigerate overnight before opening and keep refrigerated between uses.

HOW LONG WILL MY SEA MOSS GEL STAY FRESH?

Our experience is that refrigerated sea moss gel is best if used within 3-4 weeks.

WHERE DOES YOUR SEA MOSS COME FROM?

Our sea moss is sustainably sourced from the Caribbean waters of Saint Lucia, where sand and water quality score among the highest in the world.